Click to Call Solution

iDFHS Link – Click to Call Solution

Click-to-Call is a cloud telephony feature offered by iDFHS Link that allows customers to instantly connect with a business by clicking a button on a website, app, or digital platform. It eliminates the need to manually dial numbers, bridging the gap between online browsing and real-time voice communication.

🔑 Key Features

• One-Click Connection: Customers initiate calls directly from websites, apps, or emails.
• Omnichannel Integration: Works seamlessly with IVR, SMS, chat, and social media.
• Intelligent Call Routing: Uses ACD (Automatic Call Distribution) and skills-based routing to connect callers to the right agent.
• Analytics Dashboard: Tracks call volumes, conversion rates, and customer engagement.
• Scalability: Supports startups, SMEs, and enterprises without heavy hardware investments.

🌟 Benefits

• Instant Customer Engagement: Reduces friction by removing the need to search or dial numbers.
• Higher Conversion Rates: Studies show 61% of customers prefer click-to-call when ready to purchase.
• Improved Customer Experience: Faster resolution and personalized support.
• Cost Efficiency: Cloud-based, so no expensive infrastructure required.
• Data-Driven Insights: Businesses can optimize campaigns based on call analytics.

✅ Advantages

• Boosts Trust & Credibility: Customers feel reassured with immediate human interaction.
• Competitive Edge: Enhances digital presence with real-time support.
• Flexibility: Can be embedded across websites, apps, and marketing campaigns.
• Reduced Drop-offs: Prevents customers from abandoning inquiries due to delays.

📌 Use Cases

• E-commerce: Customers click-to-call for product queries or purchase assistance.
• Healthcare: Patients instantly connect with clinics for appointments.
• Real Estate: Prospects reach agents directly from property listings.
• Financial Services: Quick support for loan, insurance, or banking queries.
• Customer Support Centers: Faster resolution of service requests.